Customer Service Center

Welcome to the Customer Service Center's new online home!

As a resident of Point Russell, the Customer Service Center is your one stop shop for all non-emergency City services. Click below to learn more about how the Customer Service Center can work for you. 

Popular Services

For 311 related issues, staff are available 24 hours a day:
Call: 555-555-1234
Report Online: Report an Issue
Email: 311@pointrussell.com
App: Download for iPhone  or Download for Android 

Service Philosophy

The City of Point Russell Customer Service Center provides information and services to everyone. Our approach is to provide straight-forward and accessible services.

We strive to:

  • Remove language barriers
  • Accommodate disabilities
  • Provide services and information to fulfill our diverse residents' needs
  • Make it easy for you to receive our services whether or not you know the City’s organization

Contact Us

Hours

  • Sunday
    • 09:00 AM–03:00 PM
  • Monday
    • 07:00 AM–06:00 PM
  • Tuesday
    • 07:00 AM–06:00 PM
  • Wednesday
    • 07:00 AM–06:00 PM
  • Thursday
    • 07:00 AM–06:00 PM
  • Friday
    • 07:00 AM–06:00 PM
  • Saturday
    • 09:00 AM–03:00 PM

Contact Information

Police or Fire Emergency:
DIAL 9-1-1

During Non-Business Hours
Water Emergency:
(800) 555-1234
Electric Emergency:
(800) 555-4321
Sewer Emergency:
(800) 555-1432

 

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